Welcome to Fusion Coaching. We offer a range of services designed to equip leaders, teams and organisations with the capabilities and confidence to achieve positive change and sustainable high performance. Our tailored, high-impact solutions transform organisational culture, enhance leadership effectiveness, and build resilient, high-performing teams ready to thrive in today's dynamic business world.
Driving organisational change is never easy. Senior leaders often face resistance – from employees clinging to old ways of working, middle managers struggling to translate strategy into action, and teams feeling uncertain or disengaged. Without clear alignment and buy-in, even the best-planned transformations can stall, leading to wasted time and money - and frustration.
We help organisations break through these barriers, dismantling cross-departmental silos and creating the cultural cohesion needed for lasting change. Whether your goal is integrating newly acquired teams, embedding new ways of working, or adopting new technology, we provide the strategic support to align leadership and engage employees at all levels to drive real transformation.
We start by diagnosing the cultural and operational challenges unique to your organisation. We then design a programme using leadership workshops, cross-team dialogue sessions, and targeted coaching to help leaders communicate a clear vision, address tensions and frustrations, and create a sense of shared purpose and positivity. We also equip middle managers with the skills and confidence to implement change consistently, ensuring transformation isn’t just pushed down from the top but embraced and driven throughout the organisation.
The result is a more cohesive, adaptable, and high-performing organisation: employees feel heard and empowered, managers lead with confidence, and senior leaders see real, lasting change.
In the modern, always-on world, even the most talented teams can struggle. Misalignment of priorities, ineffective communication, and unclear roles and accountability often stand in the way of success. Without intervention, these challenges lead to frustration, disengagement, underperformance, and less time for leaders to lead.
Our High Performing Teams Programme equips teams with the mindset, behaviours, and structures needed to break through these barriers together and achieve high performance. Rooted in the science of high-performing teams and strong relationships, we focus on building psychological safety and trust, clarifying shared purpose and roles, and enabling constructive conflict.
We start with a discovery phase, using the Team Diagnostic Survey, to understand the team’s unique strengths and challenges. Through a structured programme of highly interactive team workshops and leadership coaching, we help teams build trust, improve collaboration, and develop practical ways to work together more effectively. We equip employees with the skills and confidence to be excellent team members today and great leaders of the future – creating a culture of personal growth and long-term success.
For senior leaders, this means high-performing teams that take ownership, deliver results, and solve challenges without escalating every issue to you. For organisations, it means an evidence-based, scalable approach to leadership and team development that drives measurable results.
Whether you're launching a new leadership team, addressing team dysfunction, or striving for peak performance, we bring the tools and expertise to unlock potential and drive sustainable success.
Senior leaders and high-potential talent are expected to inspire teams, drive strategy, and navigate complex challenges, often with limited support. The pressure to perform can be isolating, and without the right development, even the most capable people can struggle with prioritisation, delegation and collaboration, leading to lower productivity and unfulfilled potential.
Our leadership coaching programmes help leaders and key individuals develop the clarity, confidence, and skills to perform at their peak. Whether you’re a seasoned executive refining your leadership approach or an emerging leader stepping into greater responsibility, we offer tailored coaching that delivers lasting impact.
We help each individual develop a deep understanding of their strengths, challenges, and goals. Through our warm and supportive coaching approach, we help leaders develop self-awareness, enhance communication, and lead with purpose, providing the motivation, guidance, and accountability necessary to create lasting personal development. Our approach also builds resilience and fulfilment, helping leaders manage pressure, make better decisions, and contribute to a positive team culture. For organisations, this means stronger, more engaged and adaptable leaders who drive business results.
Wherever you are in your leadership journey, we provide the expert coaching to unlock your full potential.
Post-acquisition integration is where value is won or lost. We help investors and leadership teams accelerate integration, protect revenue drivers, and deliver the returns you expect by aligning cultures, improving collaboration, and enhancing operational efficiency.
Investors and senior leaders often face significant post-acquisition challenges: from senior management locked in conflict or inaction to low staff morale and disengagement. Without a clear people integration strategy, performance can dip, key talent and revenue generators may leave, and the full value of the investment goes unrealised.
We help investors and leadership teams drive cultural and operational integration, ensuring that the expected sales growth or cost savings of the deal are achieved. We work with you pre- or post-deal to diagnose potential integration challenges and success factors. Through executive team development, cultural alignment workshops, and targeted coaching and facilitation, we help merged businesses bridge differences, engage employees, and embed effective ways of working. We also equip leaders with the skills to communicate effectively and manage change, ensuring smoother transitions and stronger performance.
For investors, this means protecting and enhancing the value of their acquisition. For leadership teams, it means reduced friction, improved engagement, and a business set up to succeed—both operationally and culturally. Successful acquisitions aren’t just about the deal. We help make them work.
An organisation’s true values and behaviours shape everything – from the decisions that are made to the way people work together, they are a key determinant of employee engagement and business performance. But too often, values exist only as words on a wall or screensaver, disconnected from how people actually work. Without consistently lived behaviours, organisations risk misalignment between the way people act and the organisation’s goals, leading to underperformance and employee disengagement.
Our Values and Behaviours workshops help businesses create the culture they truly desire. By bringing leaders and employees together in engaging workshops, we breathe life into your organisational values. We surface how the values are currently being lived, so you can see which values are strong and which require improvement. We help you identify the desired behaviours that underpin the values, as well as the unwanted behaviours that don’t. We then help the group to identify what actions the business needs to take to move closer to living its values consistently. Need help identifying your values? We can do that, too.
Let’s make your values more than just words – let’s bring them to life.
As a senior manager in the UK financial services sector, you face the critical challenge of ensuring your firm's culture aligns with the Financial Conduct Authority's (FCA) Consumer Duty, which mandates firms to prioritise customer interests and deliver good outcomes.
There’s often a disconnect between the “tone from the top” – the culture leaders aspire to create – and the reality experienced by staff and customers on the ground. This misalignment can lead to unforeseen conduct risks, regulatory scrutiny, and penalties.
Our Tone from the Middle assessment service is specifically designed to address these challenges. We delve into the experiences and perspectives of your junior staff to uncover insights into your firm's culture, focusing on areas such as customer focus, inclusion and the ability to speak up, and links between conduct, performance, and rewards. This approach provides you with a clear understanding of any cultural discrepancies that could pose compliance or conduct risks.
By identifying and addressing these gaps, you can proactively mitigate risks, ensure adherence to the FCA's Consumer Duty, and foster a culture that truly places customers at the heart of your business.
Contact us today to illuminate your firm's culture and take control of your risks
In the fast pace of day-to-day operations, leadership teams rarely get the space to step back, think strategically, and align on what really matters. Offsites and strategy days provide a crucial opportunity to reset, refocus, and move forward with clarity and purpose. But without the right structure, they can become unfocused discussions with limited impact – resulting in unclear decisions, a longer list of priorities, or actions that never materialise.
We design and facilitate high-impact offsites and strategy days that produce clear outcomes. Whether you need to agree the next three-year plan, tackle a key business challenge, or strengthen your team’s idea generation and problem-solving abilities, we create engaging, structured sessions tailored to your goals. Through expert facilitation, we enable honest conversations, clear decisions, and actionable next steps.
We help teams surface and address the underlying tensions or reservations that often derail plans later down the line. We also guide them in developing a shared vision that translates into meaningful action. Leaders and teams leave with stronger alignment, fresh perspectives, and the commitment to move forward.
Let’s make your next offsite one that delivers real impact and action.
Rachel is an ILM Level 5 qualified executive coach who helps professionals unlock their full potential, reignite their passion, and achieve meaningful career success. She has worked with individuals across industries – from financial services to manufacturing to retail – guiding them towards greater clarity, confidence, and renewed mot
Rachel is an ILM Level 5 qualified executive coach who helps professionals unlock their full potential, reignite their passion, and achieve meaningful career success. She has worked with individuals across industries – from financial services to manufacturing to retail – guiding them towards greater clarity, confidence, and renewed motivation.
Whether it's clarifying direction, improving productivity, seeking work-life balance, or other transformative change, Rachel provides the structured support needed to drive progress. Rachel understands the challenges of self-doubt and helps clients recognise their true potential, giving them the confidence to step beyond their comfort zones and achieve more than they thought possible.
Rachel’s coaching style is defined by deep listening, empathy, and a commitment to real, lasting change. She recognises that career success is deeply intertwined with overall well-being and takes a holistic approach to ensure her clients achieve both. While she meets individuals where they are, she also holds them accountable – challenging them to push beyond perceived limits and take decisive action.
Rachel empowers professionals to break through barriers, embrace their strengths, and create careers that align with their ambitions and values.
Duncan is an experienced team coach and business leader dedicated to helping organisations to unlock their teams' potential and build stronger, more cohesive workplaces. He works with leadership teams across industries to navigate complex challenges, strengthen relationships, and drive meaningful change. His expertise includes integrati
Duncan is an experienced team coach and business leader dedicated to helping organisations to unlock their teams' potential and build stronger, more cohesive workplaces. He works with leadership teams across industries to navigate complex challenges, strengthen relationships, and drive meaningful change. His expertise includes integrating newly acquired businesses, enhancing cross-team collaboration, and fostering positive workplace cultures.
Before launching Fusion Coaching, Duncan spent over 20 years in financial services, holding senior leadership roles at Sanlam UK, Deloitte, and Lloyds Banking Group. As Risk & Compliance Director at Sanlam UK, he advised the board, led regulatory change projects, and built a high-performing compliance team. At Deloitte, he managed large-scale transformation projects for international financial institutions.
Duncan’s coaching is grounded in his values of compassion, fairness, and impartiality. He creates environments where teams can have honest conversations, surface new ideas and perspectives, and develop practical strategies and solutions. A trained Organisation & Relationship Systems Coach, he brings a structured yet flexible approach to helping teams succeed. With a background in law and extensive leadership experience, Duncan understands both the strategic and human aspects of business success.
“Fusion helped facilitate our annual senior management offsite, and our objectives were not just met, but surpassed. Duncan created an environment that allowed for insightful, open, and constructive conversations among the board and senior management. His careful planning and empathetic approach fostered a sense of unity and trust, enabling us to collectively agree upon the themes that will shape our upcoming business plan.
His ability to guide managers towards structuring and presenting these themes to the board over the two days was excellent. The presentations were met with thoughtful dialogue, leading to actionable themes for further development. Duncan’s contribution to our offsite was invaluable, and we look forward to continued collaboration with him.”
Rebecca Thorpe, CEO, Bovill
“I am really fortunate that Rachel has been coaching me for the last 6 months as I have navigated a significant career pivot. Rachel is an excellent coach - her manner is warm and engaging and I was very quickly put at ease from our first session. High levels of trust were quickly established and through empathetic listening and incisive questioning, Rachel has helped me to move forward with clarity and purpose. Rachel is highly effective at picking out vital comments /clues and in particular linking these back to previous coaching conversations. This has been invaluable in terms of helping me to unpick some current practices.
It is my absolute pleasure to wholeheartedly recommend Rachel's coaching, fully and without reservation.”
Simon Postlethwaite, BEd (Hons) NPQH
“Fusion delivered an organisational coaching programme with the aim of helping us to enhance our workplace culture. His work has enabled us to find new ways to break down siloes, increase collaboration between teams and reinforce our common shared identity. He has enabled participants to see the values that they share, which has led to stronger inter-team relationships. Duncan has also helped us explore ways to deal with conflict, which participants have found very useful.
Participants really valued the openness, honesty and togetherness that Duncan fostered in the groups. He encourages participants to reflect on the part they can play in bringing about change rather than believing that challenges are other people’s to fix. Participants have felt a unity in the way we go forward from here.
Chris Rodgers, Head of Investment & Risk, Sanlam Investments UK
6 Morris Lane, Bathford, Bath, BA1 7PP, UK
+447970472303 duncan@fusion-coaching.co.uk rachel@fusion-coaching.co.uk